Refund Policy

Last updated: May 2026.

Overview

This policy explains when you can get a refund and how cancellations work for Callout AI. It forms part of our Terms of Service. We aim to be straightforward and fair — if something has gone wrong, email us first and we'll sort it out.

Setup fee

There is no setup fee on any plan — you pay only your monthly subscription, which includes provisioning your dedicated UK number and configuring your AI receptionist.

Monthly subscription

• Monthly fees are billed in advance for the upcoming month.
• You can cancel future renewals at any time by emailing [email protected] — there is no minimum term beyond the current billing month. Your service continues until the end of the period you have paid for.
• We do not provide pro-rata refunds for the remainder of a billing month once it has started, unless required by law.

Usage charges

Call minutes used above your plan's monthly allowance are billed at the per-minute rate set out in your plan. Because these reflect a service already delivered, usage charges are non-refundable.

How to request a refund

Email [email protected] from the address on your account, with your business name and the charge in question. Approved refunds are issued to your original payment method, normally within 5–10 business days (your bank may take a little longer to show it).

Duplicate or incorrect charges

If you've been charged in error — for example a duplicate charge — contact us and we will refund the incorrect amount in full.

Chargebacks

Please contact us before raising a dispute with your bank or card provider. We can almost always resolve billing issues faster directly, and an unnecessary chargeback may lead to suspension of the service.

Your statutory rights

Nothing in this policy affects any rights you have under applicable law. This policy is governed by the laws of England and Wales.

Contact

Questions? Email [email protected].