Will my customers know it's an AI?
It uses a natural, clear AI voice and introduces itself as your virtual receptionist. Most callers can't tell — and the ones who can don't mind, because they got through immediately instead of hitting voicemail.
What's a warm transfer — how does it actually work?
When an emergency comes in, the AI doesn't just text you — it calls your mobile first. Before connecting the caller, it says something like: 'You have John on the line, he has no heating and smells gas at 14 Oak Street.' Then it connects you. You're fully briefed before you say hello. No other UK AI receptionist offers this.
What happens with a gas smell or flooding emergency?
Those keywords trigger the emergency protocol immediately. The AI reassures the caller, gathers their address and the fault description, then calls your mobile, briefs you, and connects the call live. On the Pro plan this happens automatically — no manual setup needed.
Can it actually book jobs, or just take messages?
On the Pro plan it connects to your Google Calendar and books the appointment in real time during the call — the caller picks a slot, it confirms, and the job lands in your diary before they hang up. On Standard it captures all the lead details and emails them to you instantly.
Do I need a new phone number?
No. You keep your existing number and divert it to your dedicated AI line — takes about two minutes on any UK mobile. Your dashboard shows you the exact forwarding code to dial.
How long does setup take?
Minutes. You fill in a short form about your business and your AI is built and live on a real phone number straight away — no waiting, no setup call. Then you forward your number with one code and you're taking calls.
What if it can't answer a question?
It never guesses or makes up prices. If something's outside its scope, it takes a detailed message, texts it to you, and tells the caller you'll call back. Your reputation stays intact.
How is this different from cheaper services like ARROW or ConnectCall?
Those services use generic voices and basic scripts — your callers can tell within five seconds it's not really an answering service. Callout AI runs ElevenLabs voice (the same voice tech Hollywood uses for dubbing), Deepgram speech recognition (the same engine NHS pilots use), and the latest OpenAI GPT reasoning. The result: a receptionist your callers genuinely can't tell apart from a human. On Pro we also call you first with a briefing (warm transfer) and book directly into your calendar — no other UK service does this. It costs more to run, so it costs more — but it books the jobs cheaper services miss.
Are there per-call charges?
Your monthly fee is flat for the included minutes — 300/month on Standard, 1,000/month on Pro, 2,000/month on Business, and 3,000+ on Enterprise. If your call volume grows above that, extra minutes are £0.25/min and you'll get an email warning at 80% of cap before any overage charge. No hidden per-call surprises, ever.
Why is your pricing higher than other AI receptionists?
Because we run the most expensive AI stack in the market — and pass on what real quality costs. ElevenLabs Turbo for voice, Deepgram for accent recognition, and the latest OpenAI GPT for understanding what your callers actually need. Cheaper services use synthetic robot voices and basic chatbots — they're cheaper because their tech is cheaper. We charge for the AI that books the most jobs, not the cheapest AI.